Reporting to the CEO, the Membership Manager will play a central role in attracting, retaining and serving Brass Bands England’s membership base, acting as a key point of contact between BBE and its members. This role is ideal for someone with a strong understanding of the needs of individuals and organisations in the sector, someone who understands the commercial value of membership, and is motivated by making sure every member interaction counts, either online or in person. We are looking for an experienced membership or relationship management professional who combines commercial awareness with genuine passion for the brass banding and community arts sector with the organisational skills to deliver across a varied and busy role.
Job Requirements
Relevant Experience
Experience in a membership or trade union body in a similar role
A track record of promoting products, services or membership propositions and demonstrating commercial value
Experience managing and optimising CRM systems
Experience producing written reports
Knowledge
Passion for the brass band or community music sector
Knowledge of the software systems used by BBE (iMIS, Google Workspace, Zoom, Canva, Xero, Airtable)
Skills
Excellent customer service skills, with the ability to prioritise and respond to needs promptly and professionally
Commercial negotiation skills
Excellent attention to detail
An ability to plan, prioritise and work to tight deadlines
An ability to work as part of a team and act professionally and respectfully
Skills
The ability to travel across the UK to attend events
Able to undertake occasional evening and weekend work
Commitment to inclusion, diversity, equity and access
Job Responsibilities
Membership engagement growth and retention
Membership value proposition, offer and benefits
Member systems and renewals
Member insight, research and data
Communications
Outreach and support
