Based in the heart of Covent Garden, Society of London Theatre (SOLT) & UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators.
We have a shared staff team working together to deliver our joint vision and mission for our two organisations.
Our vision – the world we want to see – is a dynamic, sustainable and world-class theatre sector.
Our mission – what we do as an organisation – is to champion theatre and support our members to thrive.
In order to deliver on our vision and mission we have three joint priority areas for both organisations. These bring together our membership services, advocacy campaigns, audience initiatives and major events and awards.
Our three joint priority areas are:
· Membership: Developing a growing, engaged and united membership
· Audiences: Increasing engagement with theatre
· Advocacy: Create the conditions for theatres to thrive
This role sits within the Membership and External Affairs team, whose focus is to ensure we have a growing, engaged and united membership including a skilled, diverse and productive workforce for now and the future. Our team plays a key role in helping to retain and recruit members and develop high quality member benefits and services. We actively engage with members regularly and build relationships to nurture member insights and activities.
Role Description
The Member Services Coordinator role offers hands-on experience at the heart of SOLT & UK Theatre’s member services. Based within the Membership & External Affairs (MEA) Team, this role is the first point of contact for member enquiries- you’ll support members on a day-to-day basis, assist with membership processes, and contribute to engagement, training and events activity.
This is a varied and collaborative role for someone who is keen to build or has strong administrative, communication and organisational skills within a busy membership organisation.
Key responsibilities & accountabilities
- Act as the first point of contact for member queries, managing the shared members’ inbox and working with colleagues across the Membership & External Affairs Team to ensure enquiries are responded to clearly, promptly and appropriately.
- Maintain key areas of the SOLT & UK Theatre websites, including the First Night Diary and Jobs Board. Ensure the members’ area is accurate, well organised and up to date with essential resources, proactively flagging or helping to resolve any issues.
- Support the administration and delivery of the member events programme, including training, conferences, forums and meetings. Provide logistical support, using tools such as Eventbrite, event apps and finance systems to help manage bookings and invoicing.
- Provide administrative support for meetings, member visits and working groups, including scheduling, preparing agendas and briefing notes, taking minutes and following up on actions.
- Coordinate, build & send the monthly member newsletter, and other ad-hoc member communications; ensuring relevant stakeholders sign off copy and emails are curated for themes and key actions.
- Assist with the day-to-day collation of member engagement data and support the coordination of personalised annual round up communications to members.
- Support the ongoing review and development of the member offer, working with the Engagement Team to help identify trends and respond to member needs.
- Use the CRM, databases and website CMS confidently, acting as a point of support for colleagues once trained.
- Maintain accurate and up to date membership records, including the Membership Directory and contact databases.
- Support diary management, coordinate travel where required and provide general administrative support to ensure the smooth running of the Membership & External Affairs Team.
- Be an active member of the cross-departmental coordinator team, providing administrative cover when needed, including occasional shifts at the ticket booth in Leicester Square and on reception.
- Attend press nights where appropriate and make use of trade ticket opportunities when available.
- Be flexible to support occasional evening and weekend work, particularly around events, with notice and guidance from your line manager and the Events Team.
- Undertake any other duties that are reasonable and appropriate to the role.Download the Job Pack
How to apply
To apply for this role please send your CV and a cover letter outlining the qualities, skills, experience and knowledge you will bring to the role. We recommend a total word count of no more than 600 words, but you are welcome to write less.
Please send your application by email including in the email subject line “[Your first name and surname], Member Services Coordinator” to jobs@soltukt.co.uk.
Closing Date for Applications: Midday on Friday 12 June 2026. Interviews will take place in person on Friday 19 and Monday 22 June.
We welcome applications from all and are open to discussing access requirements. If you would like to discuss any access needs during your application or, if you are selected for interview, at the interview stage, please email us at jobs@soltukt.co.uk and the HR team will get in touch with you.
