Job title – Membership Officer
Employer – Institute of Regulation (www.ioregulation.org)
Work pattern – Full time
Salary – Up to £35,000 p.a.
Term – 12 Month Maternity cover contract (Ideal start time August or September)
Location – Home working with occasional UK travel
Closing date – Thursday 11 June 2026
Background
The Institute of Regulation is a membership organisation. We’re a professional network, providing professional development in regulation and promoting good practice in regulation. Two thirds of UK regulators are members, including high-profile organisations such as the Civil Aviation Authority, Ofsted, Ofgem, Information Commissioners Office, National Audit Office and Care Quality Commission.
We offer a wide range of peer support opportunities – from events, professional development and special interest groups, alongside contributing to the national conversation on regulation and regulatory practice. We host the UK’s biggest annual conference on regulation and the UK’s only regulation podcast, and we are regularly invited to advise government and parliament on regulatory matters.
Established in 2021, we believe good regulation is essential for a thriving economy and society. We aspire to be the UK home of good regulation.
We’re seeking Maternity cover for our Membership Officer role to ensure the smooth running of the IOR membership services to all our Members (Regulators, Affiliates and Individuals).
Mission and values
The Institute of Regulation is a member-led organisation.
We believe that good regulation holds the key to public organisational effectiveness and social and economic prosperity. We aim to bring sector-specific knowledge sharing for best practices and improved value, and provide a framework for policy innovation, collaboration and improved public services.
Role purpose
The Membership Officer is responsible for supporting an excellent member experience in the thriving membership communities and for helping the Institute to grow its membership base.
Key responsibilities
Membership activities – ensure effective coordination of member services.
-Responsible for day-to-day activities of member recruitment and retention under the direction of the COO
-Support a programme of member activities (eg Quarterly Member forum) and special interest group meetings
-Support effective member networking through the coordination of our Member Special Interest Groups (SIGS)
Stakeholder engagement – enhance the reputation of the Institute.
-Act as first point of call for all membership and SIG queries
-Coordinate scheduled member check ins, and onboarding of new members
-Engage with potential new members as necessary
-Co-ordinate the Institute’s communications across email, regulation hub, web and socials
-Support the running of the Annual conference as part of the IOR executive team (March 2027)
Operations – ensure the effective running of the IoR’s Membership operations.
-Prepare membership updates and social stats for board meetings
-Manage and update CRM (Customer Relationship Management) system, and coordinate membership invoices
-Act as main administrator for the IoR Jobs board and website
-Contribute to general administration and operational support using SharePoint and other systems.
The person
Essential criteria
A. Experience:
-Minimum of 2 years’ experience working in a membership support role
-Experience of using CRMs in a membership environment
-Experience of using a wide range of communication channels and tools
-Membership Finance administration experience
-Member network coordination experience
B. Skills:
-Highly organised and efficient administratively
-High level of IT and Digital platform skills
-Excellent written and oral communication skills.
-Able to communicate complex information in a clear and meaningful way.
-Webinar/ Event coordination skills.
C. Behaviours:
-Motivated, with an ability to work independently, in a remote setting
-Demonstrated diligence, with an attention to detail
-Customer centric and approachable
Desirable criteria
D. Experience:
-Income generation.
-Experience &/or empathy with regulators and their contribution to economy and society.
E. Behaviours:
-Creative approach to problem solving.
The process
Applications must be submitted by 5pm on Thursday 11 June 2026.
All applicants must have the right to work in the UK.
To apply, please submit a CV and a covering letter of no more than two sides (minimum 11 font) setting out how you meet the role criteria and why you want the role to operations@ioregulation.org
An interview will take place online in June (16th/17th/18th June). The interview will be competency-based, so please make sure that your application sets out how you meet the person specification above.
We encourage disabled people to apply for the role. If you wish to be considered under the government’s Disability Confident employer scheme, please let us know when you submit your application
