Membership Manager for Corporate Members Programme

Organisation:  Wellbeing of Women

Part Time

Salary: £40-45k (pro rata)

Location: Hybrid/London

Application Deadline: 07/02/2023

  • Part Time
  • Hybrid/London
  • 40-45k (pro rata) GBP / Year
  • Salary: £40-45k (pro rata)

Website wellbeingofwmen Wellbeing of Women

This role is 4 days per week.

About Wellbeing of Women
Established in 1964, Wellbeing of Women is the health charity saving and changing the lives of women, girls and babies. Led by women’s voices, we improve women’s gynaecological and reproductive health across the life course through research, education and advocacy.

Why Do They Exist?
• Only 2.1% of all UK research public funding goes into childbirth and reproductive health
• 60,000 babies are born prematurely every year
• 49% of girls have missed an entire day of school because of their periods
• 1 in 3 women suffer from heavy menstrual bleeding
• Endometriosis affects 1.5 million women and it takes an average of 7.5 years for a diagnosis
• 45% of pregnancies are unplanned
• 21,000 women are diagnosed with a gynaecological cancer every year

The Role
There is a fantastic opportunity to join Wellbeing of Women as its first Corporate Membership Programme Manager. You will be joining at an exciting time as the charity continues to expand its strategic vision with the launch of its Corporate Membership Programme. As part of this new vision, Wellbeing of Women hopes to enable organisations to better support positive health outcomes for their staff where corporate members can obtain a series of valuable and impactful benefits in return for an annual fee. The Corporate Membership Manager will report to the Head of Corporate and Community Fundraising and will be a key member of Wellbeing of Women working alongside our finance, partnerships, fundraising, communications and digital teams. The Corporate Membership Manager will initially focus on establishing the structure and format of the programme, with a focus on developing member benefits ready for launch, setting the programme’s operating model, and implementation planning and delivery. Following a successful launch, the Corporate Membership Manager will then be responsible for the day-to-day management of the programme by delivering value to members at an exceptional standard as well as undertaking business development activities to grow the membership base. The Corporate Membership Manager will also be responsible for building out the programme in subsequent years to expand the initial offering and introduce additional tiers to the programme. The Corporate Membership Manager will initially be the only team member assigned to the programme, therefore the role holder must be a hands-on self-starter. This job description does not form part of the Contract of Employment and Wellbeing of Women may require other duties to be delivered within the role.

Key Responsibilities:

  • Initial development and implementation of the programme
  • Lead the development of the member benefits with our expert network and approved suppliers.
  • Refine and expand the high-level requirements for the technological solutions that will underpin the programme. Collaborate with the digital lead to successfully project manage the solution delivery with our tech supplier.
  • Source and manage relationships with external suppliers providing outsourced services to the programme, with a focus on finding the best partners in terms of quality and cost.
  • Deliver or facilitate delivery of all listed benefits to members before the go-live date.
  • Create the operating model for the programme, including strategies, processes and controls such as: Business development, data/GDPR, monitoring impact and KPIs, programme governance, stakeholder management, branding and communications.
  • Detailed launch planning and leading the programme’s go-live with the aim of maximising day-1 sales in collaboration with the relevant internal stakeholders.

Day-to-day management

  • Provide outstanding account and relationship management for existing and potential new members at all points of the member lifecycle.
  • Lead the development and implementation of any in-year member benefits, such as an annual webinar series, an annual member panel and networking event, creating newsletters and building out an ever-expanding library of resources.
  •  Update the members hub to ensure content is current, accurate and engaging.
  • Responsibility for updating the public website pages relating to the programme via the content management system.
  • Engage in business development activities to build and expand the membership base and create long-term value for members.
  • Keep abreast of news and developments in women’s health, especially relating to the workplace, to include in newsletters and email updates to members and inform the programme’s development.
  • Own and manage all data relating to the programme applying best practices for storing, organising and cleaning the data as well as all reporting and analytic requirements for the programme.
  • Manage income and expenditure budgets in line with the programme’s approved budget.
  • Serve as the key interface between the corporate members and Wellbeing of Women, including signposting to relevant experts within the charity and wider networks as required.
  • Manage contracts and invoicing of all members and suppliers to the programme.

Ongoing development

  • Be accountable for delivering continuous improvements in member value, member engagement, programme impact, process execution and process quality.
  • Work closely with the CEO, Director of Finance and Head of Partnerships to evolve and expand the membership offering over time.
  • Promote digitalisation and automation of processes where possible.
  • Work closely with the CEO and Director of Finance to discuss investment decisions in technology capabilities and other enablers of the programme over time.

 

Person Specification

Experience

  • Experience of managing a programme (Essential)
  • Managing internal and external stakeholders (Essential)
  • Working for a charity or not-for-profit organisation (Desirable)

Knowledge

  • Budget management (Essential)
  • Risk management (Essential)
  • Women’s health (Essential)
  • Employer subscription services (Desirable)

Skills

  • Project management (Essential)
  • Programme quality assurance (Essential)
  •  Planning and analysis (Essential)
  • Good written and verbal communication (Essential)
  • Problem solving (Essential)
  • Strategic thinking (Essential)
  • Digitally savvy (Essential)

Behaviours

  • Collaborative and team centred (Essential)
  • Values driven (Essential)
  • Proactive and self-motivated (Essential)
  • Curious (Essential)
  • Pragmatic and flexible (Essential)
  • Organised and structured (Essential)
  • Committed to equality, diversity (Essential)

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