Membership Officer

Organisation:  The UK Agri-Tech Centre

Full Time

Salary: £32000 - 34000

Location: Hybrid - Edinburgh, Midlands or York

Application Deadline: 12/07/2024

Website UKAgriTech The UK Agri-Tech Centre

About Us

The UK Agri-Tech Centre is a new organisation launched on 1 April 2024 and created from three of the original Agri-Tech centres.

Utilising our UK-wide assets, world-class facilities and expertise, our new organisation is a gateway for funding programmes, such as the Farming Innovation Programme and Horizon Europe, and provides benefits to the whole supply chain, the UK economy and beyond.

We offer a complete life cycle of support, driving Agri-Tech innovation and adoption through world-class facilities, expert knowledge and business support to accelerate progress.

We strengthen the connections between science, business, and funders to accelerate research and development tackling the industry’s most critical challenges such as climate change, labour availability, disease mitigation and environmental sustainability.

Job Purpose

The Membership Officer is a pivotal role and contact point for members regarding membership and business development queries and be an initial welcoming and onboarding contact for new members.

You will resolve regular or common membership inquiries, and field other specific matters, potentially concerning funding or technical aspects, to either their dedicated account manager or the relevant team member, managing the membership inbox and promotion and introducing membership during events and other interaction opportunities.

With over 50% of the circa 300 current paying members being modelled to place themselves within tier 1 of the new membership model this supporting role will be crucial for the smooth running of the membership offer.

Main Duties

  • Initial point of contact for membership and business development queries
  • Resolve regular or common membership inquiries, and field other specific matters, potentially concerning funding or technical aspects, to either their dedicated account manager or the relevant team member
  • Manage the generic membership inbox redirecting queries as appropriate
  • Promotion and introducing membership during events and other interaction opportunities
  • Support the extensive data tasks needed to fulfil diverse departmental requests and market research
  • Work with Marketing and Communications team to update member-related website pages (logos, blurb etc) and assist with member relevant social media
  • Support in surveying members to understand the satisfaction levels of membership
  • Support creating reports for Membership from CRM system
  • Support Marketing Team with supporting member content on social media platforms
  • Coordinate notifications for members
  • Set up new members on CRM and managing online membership process
  • Ensure marketing lists are correct for effective email communication and support newsletter development
  • Coordinate the pre invoice notifications for members and work with membership managers to transfer membership fee data to finance

Qualifications, Skills and Experience

  • Experience in an administrative role
  • Excellent administration and IT skills including full MS Office suite
  • Excellent communication and interpersonal skills at all levels and with all stakeholders
  • Highly collaborative and inclusive approach with ability to manage conflicting agendas
  • Highly organised able to effectively plan and prioritise
  • The ability to meet multiple demands and maintain relationships
  • Flexible and adaptable approach to work
  • A good understanding of social media-based marketing approaches is advantageous
  • Experience using a CRM system is advantageous

Please note: Location – This role can be a hybrid role, work from home is fine but we are encouraging our team to get back into the office 2/3 days a week. 

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