About The London Library
The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration, and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick, and Ian Fleming. Current writers in membership include Kazuo Ishiguro, AS Byatt, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton, and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. It is a home for everyone who loves the written word.
The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.
About the Role
We now have a fantastic opportunity for an experienced Member Engagement Assistant to join our Membership team. This is a new fixed term role to improve member engagement and retention, particularly for members in their first year, in accordance with set targets.
Reporting to the Head of Marketing and Communications, you will support the Marketing team and Membership Administration team by improving the onboarding and engagement of new members and working to a target to increase member retention. This will include managing and delivering inductions, regularly contacting new and existing members and exploring new ways in which to engage members. Supporting member events, including some evening work, you will help create a community among members and support their use of the Library. You will also review member engagement and retention by producing and analysing user data.
For this role you must have a genuine commitment to delivering first rate services, with an organised, persistent, and methodical approach, and the ability to work accurately to successfully meet deadlines. You must be a self-motivated team player, who enjoys working with people, educated to A level or equivalent or qualified by experience. You will have strong communication skills, experience of working in a customer-facing role, organising events or meetings, and working with e-communications, data, and reporting. You will also have a demonstrable knowledge or interest in libraries, arts, and humanities.
We are a friendly, hardworking team and a welcoming workplace, committed to the Library’s aim to inspire new ideas that create a unique impact on the UK’s literary and artistic output. Join us in ensuring the Library remains a valuable part of members’ lives.
This is a fixed term role, funded for 12 months. If you have the skills and experience to fulfil the duties of the Member Engagement Assistant and appreciate the Library’s aims, we would love to hear from you. Please visit our website via the link and apply online.
The Library welcomes applications from all sections of the community. All applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK.