Membership Admin Assistant

  • Full Time
  • Temporary
  • London
  • Salary: £28,000
Application deadline: Thursday 5 December 2019 12 Noon

Website The College of Podiatry

Professional Membership Body/Trade Union

Job Seniority: Administrator
Job Function: Administration

Job purpose: 

To work as part of the Membership Services team to provide support to members via telephone and e-mail and routine administration in relation on supporting members with their membership renewal and general queries about their membership.

Key responsibilities of the role:

Renewal

  • Processing membership subscription payments via Credit/Debit card, cheque, bank transfers and setting up Direct Debits.
  • Producing receipts for each member subscription payment transaction processed.

Recruitment and Retention of Members

  • Assist on campaigns to recruit and retain members
  • Finance
  • Process cheques and other payments

Administration

  • Arrange for welcome packs for new members to be sent be sent
  • Process weekly letter run and emails through database
  • Create letter, certificate, insurance documents etc. to be sent out to the new member
  • Send out all sensitive correspondence as requested by members including, receipts, letters of good standing, insurance documents and direct debit forms
  • Managing member details changes on systems – retirement, non-practising etc.
  • HCPC cross check re member registration (every two years)
  • Attend and represent the organisation and Conferences and events if required
  • Advise and help members who are unable to access the Membership area of the website and the membership App
  • Manage the membership email boxes

Customer service

  • To take responsibility for being the first point of contact for all callers to the Membership telephone line and e-mail address and ensuring that a high quality of service is delivered at all times.
  • To ensure that all calls to Membership are dealt with promptly, in line with agreed standards and targets.
  • To establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach’ to the delivery of the best service possible to members.
  • Speak to members who on occasions may be vulnerable in relation to the status of their membership that can sometimes involve sensitive and emotive conversations

Person Specification
Education

  • Educated to A level or equivalent and/or work experience
  • Evidence of continuing professional development (CPD)

Experience

  • Experience of working in a membership or professional body.
  • Experience of using a membership/CRM system
  • Experience of handling sensitive or confidential information

Knowledge

  • Excellent IT skills including Microsoft Office and its applications
  • Excellent organisational skills with proven ability to multitask whilst managing conflicting priorities
  • Excellent written communication skills
  • Excellent customer service skills
  • Knowledge of Data Protection Act/GDPR

This is a 6 month contract starting January 2020

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