Regional Manager

Organisation:  The Chartered Institute of Building

Full Time

Salary: £37,717

Location: Home based - preferably Midlands & Eastern region

Application Deadline: 04/07/2024

Website theCIOB The Chartered Institute of Building

Job Title:                Regional Manager – Midlands & Eastern region
Location:                Home Based/Midlands & Eastern region preferred
Department:          Membership
Working Hours:    Full Time, 36 hours per week
Contract Type:       Permanent
Salary:                     £37,717

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world’s largest and most influential professional body for construction management and leadership.

About the Role

As a Regional Manager, you will be involved in expanding our presence across the Super Region. This entails creating active communities like Local Hubs, offering local member assistance to boost retention and engagement, and ensuring top-notch customer service. You will oversee stakeholders’ relationships, members progression, budgets, CPD/events, and managing Member Services & Event Coordinators. Collaboration with the super region team is key.

Key Responsibilities will include:
• Encouraging and enabling the development of active and engaged members within the Super Region, developing a range of regional activities that support and respond to our priorities and local issues.
• Providing guidance to members/ prospective members on membership routes and a full range of products and services.
• Focusing on retaining members, progressing members, and playing an active role in any local campaigns such as the annual renewals campaign to support the achievement of membership targets.
• Taking accountability for the successful design and delivery of a structured programme of local, relevant events (to include networking, CPD, annual dinners and student challenges) across the Super Region with the intention of retaining and engaging members, stakeholders, students, non-members and the public.
• Successfully organise a range of Professional Review and membership workshops (some will be on customer premises) and contribute to the achievement of our membership targets.
• Coordinating sponsorship activities and requirements for all events, ensuring these are delivered where appropriate.
• Overseeing and delivering engaging content for all local members and non-members communication using all channels available, including monthly newsletters, Events newsletters, social media channels, CM magazine, web, email and phone
• Re-forecasting and reviewing monthly management and accounts in a timely manner and providing insightful commentary on any significant variances.
• Developing strong working relationships with current and future committee members (Local Hubs and Nevus) to support the effective running and development of the Region’s effective succession planning.
• Leading and helping with the development of Member Services and Event coordinators in line with our Values Framework, to support their individual development and the effective operation of the region.

About you

The ideal candidate will have/be:
• Previous experience within a similar role with excellent customer service skills and experience managing a program of events.
• An excellent all-round communicator with the ability to adjust their communication style to a wide range of audiences and levels of seniority, including volunteers.
• Strong negotiation skills with a passion for networking, building, and maintaining relationships.
• Excellent financial management skills: business planning, budgets, re-forecasting etc.
• Excellent IT skills: a proficient user of Microsoft Office software, internal systems, and social media with demonstrative experience in the management of data within a CRM system.
• Willingness to travel extensively across the region and work flexible hours to meet the organisation’s needs- a full UK driving licence is required.
• Experience in the construction and built environment sector or within a Professional body is desirable but not essential.

Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a really friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Gold Investors in People Award – which we really hope will show you our commitment as an employer.

How do I apply?

If you would like any further information, or to apply for this role please submit a full CV and covering letter by email on hr@ciob.org.uk .

Please note:

We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.

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