Salary: £36,000 to £40,000 per annum
Closing date: 29/11/2023
Department: Marketing and Communications
Location: Southbank Centre, London

We are currently looking for a Membership Manager to join our Audience Insight team on a full time, permanent basis.

This role is key to developing Southbank Centre’s Membership pool and its relationships with Members, the growth of which is critical to our success in nurturing loyal audiences, and a critical revenue stream.

Southbank Centre’s Members are a key segment of our audience and supporter base. They enjoy priority booking, free access to the Hayward Gallery and use of our Membership Lounge in the Royal Festival Hall and provide the Southbank Centre with an important source of income. The small team responsible for recruiting, retaining and engaging our Members encourage this group as regular ticket buyers (as well as potential donors) with an interest  in Southbank Centre’s wider programmes and impact.

Excellent marketing, data analysis and communications skills are central to this role. As an experienced marketeer able to communicate membership and loyalty products in a compelling way, you will be effective in briefing colleagues to ensure communications and campaigns deliver maximum impact. You will be comfortable analysing data of all kinds to determine trends, inform campaigns and strategies, report on financial targets and identify new opportunities. You’ll be sales driven, and energised by driving growth across our Membership and audience loyalty products both by ensuring we maximise our retention levels and identify new target audiences to recruit.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Our Artistic Mission

The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

Benefits & Perks:

As well as working at one of London’s most popular and exciting  sites the successful candidate will also benefit from the following:

A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan

The deadline for applications is 23:59 on the closing date for the job posting.