Membership Data Officer, permanent, full-time. London Office (including hybrid working) £31,500 per annum

The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.

We are looking to recruit a Membership Data Officer to join the Membership Team and be a part of the new Operations function. You will be working closely with the Membership Operations Manager and with the implementation of the Institute’s membership growth and support strategy, as well as a commitment to digital transformation, it is an exciting time to join the RTPI.

In this role you will assist the Membership Operations Manager in managing the membership data and prospect data within the Institutes CRM; ensuring the quality of the data and the procedures of the Institute are maintained. The role will be responsible for ensuring data integrity; analysing data to identify trends to inform strategies; monitoring and reporting on KPIs; generating membership mailing lists; providing training and best practice; and working collaboratively with the CRM Manager to promote a data culture.

The Membership Data Officer will act as a CRM Champion for the Membership Team. The role involves interrogating the CRM to understand the membership data held; supporting member retention and development by identifying potential marketing and engagement opportunities, as well as creating solutions to assist with accuracy and data integrity; development and quality of data held, tracked and reported on.

Experience of working for a membership organisation or charity is essential. You will be highly data literate and a skilled problem solver, with a strong attention to detail. Strong IT skills including advanced CRM knowledge, as well as knowledge of data querying; data integrity; analysing and reporting on statistical data; and the Data Protection Act 2018 is essential. Experience of using Microsoft Dynamics CRM, as well as providing training and support to users of a CRM are desirable.

RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.

Closing date: Midnight on Sunday 2 April 2023

Interview date: Tuesday 18 April and Wednesday 19 April 2023

To apply, please submit a CV and covering letter that refers to the criteria in the person specification.