Membership Operations Team Supervisor

Organisation:  Royal College of Radiologists

Full Time

Salary: £42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits

Location: Central London (Hybrid, minimum of 40% office based)

Application Deadline: 22/06/2024

  • Full Time
  • Central London (Hybrid, minimum of 40% office based)
  • 42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits GBP / Year
  • This position has been filled.
  • Salary: £42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits

Website RCRadiologists Royal College of Radiologists

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

  • Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
  • Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
  • Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
  • Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
  • Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
  • Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
  • Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

  • Knowledge of membership systems and procedures.
  • Experience of managing a high degree of administration processes efficiently.
  • Knowledge and experience of using a database and managing data quality.
  • Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
  • Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
  • Strong interpersonal and customer service skills.
  • Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (40% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.