Membership Executive

  • Full Time
  • London
  • Salary: £24000-26000 per annum

Royal Air Force Club

Reach New Heights

Job Seniority: Co-ordinator
Job Function: Administration

The Royal Air Force Club is a private members’ club located in London’s Mayfair which offers luxurious surroundings to serving and former serving officers of the RAF and Allied Air Forces. Having opened its doors in 1922, the Club’s building is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities.

We are looking to recruit a friendly, focused and diligent Membership Executive (Maternity Cover) to support the Membership Manager with the administration of the Club’s membership. This is an exceptional opportunity to be involved with a prestigious and historic private members’ Club.

Reports to: Membership Manager

Hours of Work:
40 per week with 30 minutes for lunch

Core membership office hours: 8.00am – 6.30pm weekdays with shifts covered on rotation.
Saturday cover is also required on a rotational basis 9.00am-5.30pm

Weekday Evening Lobby Duty on a rotational basis 5.00pm-7.30pm (approx. once every 2 weeks)
in addition to normal duties

Key Relationships:
Head of Marketing & Communications, Membership Manager and Asst Membership Manager, Events Manager, Club Members, Committee and Trustees, Executive Team

Key Responsibilities:

·First port of call for membership enquiries when members enter the office

·Answering member queries, via telephone, post, email and website.

·To assist with membership applications – sending out of application forms to prospective members, checking applications on return, printing and sending out of membership cards, welcome packs and other standard letters.

·All administrative aspects of serving membership; inputting new members details onto the membership database Concept, dealing with resignations, dealing with transfers from serving to former-serving, filing, correspondence etc.

·Supporting with membership elections and administration around the membership committee, who meet monthly to consider new applications

·Update and maintain the Club’s membership database on a daily basis

·Assisting with the annual renewal process, and processing of membership fees

·Conduct tours of the Club for prospective members.

·Sending out letter of introduction to members for use when visiting clubs with which we have reciprocal arrangements.

·To support with members social events programme and membership events
(25 Year Lunches, New Members Receptions, 50 Year Receptions) ensuring an exceptional member experience.

·Assisting the Membership Manager with quarterly RAF College Cranwell visit offsite &
IOT visits, maintaining the high joining rate for newly graduated officers

·Updating the Deceased & Election List and membership noticeboards

·Daily post duties, filing & stationery ordering

·Club Shop support & postage where needed

·Ensure all Club rules and policies are adhered to and maintain high customer service standards at all times.

·Perform other ad-hoc membership-related duties as required.

Key Skills and Experience:

The ideal candidate will meet the following requirements:

·Personable, friendly with an interest in hospitality & membership.

·Smart and well-presented team player.

·Exceptional command of the English language (verbal and written).

·Previous experience of working in a membership/administration role.

·Good working knowledge of membership databases (ideally Concept) & CRM systems

·Good working knowledge of Microsoft Office; Word, Excel, Outlook – including mail merge

·Ability to work unsupervised, using own initiative and manage own work schedule.

Desirable Skills and Experience:

·A working knowledge of Micros Opera

·Experience of using website CMS programs

·Previous experience of working in a private members’ club or hospitality environment

As is the nature of hospitality & events, the role will occasionally include some out of office hours/weekend duties.

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes within the Club.

A generous package, including benefits will be offered to the successful candidate.

•Christmas Payment (3 weeks pay in December)
•Annual Pay increase (Every January)
•Perkbox Rewards
•Language Courses
•Travel Ticket Loan
•Recommend a Friend Scheme
•Training & Development
•Pension plan (after 3 months)
•Free Staff Canteen food with choice of healthy meals all day
•Uniforms and Dry cleaning / Laundry service
•Company Sick Pay (after 1 year)
•Employee Assistance Programme
•Flexibility at work
•Excellent work environment
•28 Days of Holidays (including bank holidays)
-2 years of service: increases to 29 days
-5 years of service: increases to 33 days

Unfortunately, due to the high volume of applications we receive, we can only respond to successful applicants.

All applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

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