Content and Community Manager

Organisation:  Pensions and Lifetime Savings Association

Full Time

Salary: £45,000

Location: London/hybrid

Application Deadline: 14/02/2023

  • Full Time
  • London/hybrid
  • 45,000 GBP / Year
  • Salary: £45,000

Website ThePLSA Pensions and Lifetime Savings Association

You’ll launch and make a success of our new online member portal where members will be able to connect, participate and access exclusive content and benefits. As part of the Digital and Communications team you’ll have opportunities to create exciting and engaging content, and to get involved in every aspect of our team’s work.

Key responsibilities:

  • Manage the PLSA’s member-only community platform.
  • Ensure the platform meets PLSA branding requirements; brief the production of assets such as graphics, copy, video, etc.
  • Create and manage PLSA member online communities/interest groups, develop them and moderate them.
  • Contribute to the PLSA’s content strategy development and execution.
    Implement split of content between our public/campaign website and the member content platform.
  • Develop member-only content, either originating new content or working with internal content creators to repurpose and repackage.
  • Support progress tracking and analytics to evaluate our communications delivery and effectiveness.
  • Work with the wider Digital and Communications team and contribute to the delivery of member communications and marketing campaigns across all PLSA channels.


  • Enthusiasm, ideas and energy
  • Experience of managing and developing online communities
  • Experience of developing strong and successful B2B content
  • Pride in producing clear and engaging written work, and an eye for detail
  • Interest in the work of the PLSA and its membership
  • Excellent planning and organisation skills
  • Creativity and problem solving skills
  • Ideally, a marketing or digital marketing qualification or experience
  • Excellent MS Office skills
  • The ability to build strong relationships across different teams.


  • Use online community platforms, marketing platforms, CRM, website content
    management systems and social media platforms.
  • Use data to analyse and improve the performance of your work.
  • Write excellent copy and adapt style and tone for audiences and channels.
  • Work with creative agencies.
  • Work in a fast-paced environment.
  • Understand PLSA policy work and our members’ priorities.

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