Membership Engagement Manager

Organisation:  Mothers' Union

Full Time

Salary: £34000 - £38000

Location: London/Hybrid

Application Deadline: 06/10/2023

  • Full Time
  • London/Hybrid
  • 34000 - £38000 GBP / Year
  • Salary: £34000 - £38000

Website MothersUnion Mothers' Union

Established in 1876. Mothers’ Union has  4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting.

Purpose of the Role

The role of the Central Charity is to facilitate member support and the successful operation of the Charity, lead strategic projects that work to ensure the longevity and sustainability of the global movement and to support the delivery of impactful work in communities that meet our aims.

Like many membership organisations, we need to focus on turning membership decline into membership growth. This role is an integral part of the “Reimagining MU” project, an exciting opportunity to change and secure the future of the movement.

The post holder will work directly with members and across the Charity nurturing the existing membership in Britain and Ireland whilst focusing on leading innovative projects and national programmes that drive membership growth, increase valued engagement and income opportunities, promote Mothers’ Union within the Anglican Church, and build effective relationships with external partners and organisations.

This role will manage Mothers’ Union’s Communities of Interest, design and implement a new suite of Britain and Ireland programmes that are adopted as best practice frameworks for successful community outreach projects and work across the central staff team to ensure that everyone is supported to include membership and income growth as part of their work outputs.


Membership Development – Britain and Ireland

  • Work with the Head of Membership on the development of a member-informed national suite of Mothers’ Union programmes.
  • Research, review and develop new member resources, packs, and policies and manage access.
  • Work with the wider membership team on the design, implementation, and delivery of new membership growth models.
  • Work with the Communications team to ensure the accuracy of member data.
  • Input into the development of the new CRM and website.

Membership Engagement and Support

  • Oversee and manage the Charity’s Communities of Interest (representative membership groups).
  • Contribute membership articles, written printed and web content as required.
  • Design and deliver regular member e-newsletter communications.
  • Deliver webinars, podcasts and events as required.
  • Working with the Head of Membership and the wider membership team to deliver annual and regional events and conferences including the Annual Gathering, Provincial meetings, networking, and celebratory events.


  • To produce and provide reports and resources as required for the Head of Membership.
  • To work across the Charity on supporting the incorporation and delivery of membership and income growth targets and initiatives in the outputs of relevant areas of work.
  • This is a new team. To undertake any other duties as requested by the Head of Membership.


Experience, Skills & Knowledge

  • Experience of developing and supporting membership related products and services.
  • Experience working directly with customers/members.
  • MS applications. Zoom/Team meeting platforms. Survey software. Social media posting.
  • Ability to collate, analyse, and synthesise data and use this in the development of support and services.
  • Ability to gather, manage and use a large quantity of information, research and reports effectively.
  • A broad understanding of issues affecting faith and family life today.
  • The ability to take a creative and lateral approach to thinking about social problems.
  • A proactive attitude and enthusiasm to learn and grow in the role.

Education Qualifications

  • Educated to degree level.

Personal Attributes

  • The role sits within a Membership function. Ability to work in a team and self-direct as required, effectively prioritise workload and meet deadlines and timescales.
  • Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.
  • Produce high quality, accessible, valued, and impactful resources, and documents.
  • Excellent writing skills – ability to tailor to various audiences clearly and concisely; to identify and summarise key messages.
  • Flexible, with the ability to use own initiative.
  • Ability to work competently and confidently with volunteers, external partners, the clergy, and a wide range of stakeholders.
  • Team player – ability to work with others and to contribute within a team.
  • The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s core values.

Work Location

This role will be based at our Head Office in Central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (Pro rata for part timers) at our Head Office, Mary Sumner House in Central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays.

Application Deadline

The closing date for applications is 06 October 2023. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not get in touch with you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Before applying for this position you need to submit your online CV. Click the button below to continue.