Membership Engagement Manager

Organisation:  Mothers' Union

Full Time

Salary: £36000 - £38000

Location: London/Hybrid

Application Deadline: 26/02/2024

  • Full Time
  • London/Hybrid
  • 36000 - £38000 GBP / Year
  • Salary: £36000 - £38000

Website MothersUnion Mothers' Union

Mothers’ Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

Founded in 1876, Mothers’ Union is a women-led volunteer movement, with a membership of 4 million people around the world, 36,000 of whom live in the UK and Ireland. Based on Christian fellowship, members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence.

We are a diverse and inclusive movement who also welcomes friends and supporters from within and outside of the church structure, together with a host of active volunteers all championing the work we do.

Britain & Ireland Membership

Our Britain and Ireland members may be part of a branch or parish, which sits within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure.

This role will manage Mothers’ Union’s Communities of Interest, help design, and implement a new suite of Britain and Ireland programmes that are adopted as best practice frameworks for successful community outreach projects and work across the central staff team to ensure that everyone is supported to include membership and income growth as part of their work outputs.

Main Responsibilities

Membership Development – Britain and Ireland

  • Work with the Director of Membership and the National Programmes Manager on the development of a member-informed national suite of Mothers’ Union programmes.
  • Research, review and develop new member resources, packs, and policies and manage access.
  • Work with the wider membership team on the design, implementation, and delivery of new membership growth models.
  • Work with the Communications team to ensure the accuracy of member data.
  • Input into the development of the new CRM and website.

Membership Engagement and Support

  • Oversee and manage the Charity’s Communities of Interest (representative membership groups).
  • Contribute membership articles, written printed and web content as required.
  • Design and deliver regular member e-newsletter communications, webinars, podcasts, and events as required.
  • Support membership by managing enquiries and membership requirements in the CRM.
  • Working with the Head of Membership and the wider membership team to deliver annual and regional events and conferences including the Annual Gathering, Provincial meetings, networking, and celebratory events.


To manage membership enquiries, update and manage CRM requirements on behalf of the team and produce and provide reports and resources as required for the Director of Membership.
To work across the charity on supporting the incorporation and delivery of membership and income growth targets and initiatives in the outputs of relevant areas of work.
This is a new team. To undertake any other duties as requested by the Director of Membership.

Core Competencies

Skills, Knowledge and Experience

  • Membership Development: Experience of developing and supporting products and services.
  • Membership Support: Experience working directly with customers/members.
  • MS applications, Zoom/Team meeting platforms. Survey software. Social media posting. CRMs.
  • Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.
  • Produce high quality, accessible, valued, and impactful resources, and documents.
  • Excellent writing skills – ability to tailor to various audiences clearly and concisely; to identify and summarise key messages.
  • Ability to collate, analyse, and synthesise data and use this in the development of support and services.
  • Ability to gather, manage and use a large quantity of information, research and reports effectively.
  • A broad understanding of issues affecting faith and family life today.
  • The ability to take a creative and lateral approach to thinking about social problems.

Education Qualifications

  • Educated to degree level.

Personal Attributes

  • The role sits within a Membership function. Ability to work in a team and self-direct as required, effectively prioritise workload and meet deadlines and timescales.
  • Flexible, with the ability to use own initiative.
  • Ability to work competently and confidently with volunteers, external partners, the clergy, and a wide range of stakeholders.
  • Team player – ability to work with others and to contribute within a team.
  • The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union core values.
  • A proactive attitude and enthusiasm to learn and grow in the role.

Work Location

This role will be based at our Head Office in Central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via MemberWise. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is 26 February 2024. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not get in touch with you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

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