Membership Officer

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The specialist recruiter for membership organisations

Job Seniority: Co-ordinator
Job Function: Member Services

Membership Officer

Professional Membership Body

The Strand, Central London – Mixture of Home and Office Working

Basic Salary £28,000-£30,000 dependant on experience plus excellent benefits 25 days’ annual leave, a generous employee pension scheme and access to a medical cash plan scheme

Full Time Permanent Role

 

Our client a professional membership body based on The Strand, Central London is seeking a Membership Officer

 

The Role as Membership Officer

 

Our members are at the heart of our work. We are looking for someone who is passionate about helping our members at every stage of their membership lifecycle including key moments like joining and renewing their membership. You will perform a number of important roles in managing our CRM database and integrated elements of our website. You will act as a first point of contact for our members to support them with requests about their membership. You will lead our annual renewal run, ensuring it is run efficiently and delivers against targets. The role requires proactive interaction with all members to ensure they are receiving appropriate support and place a high value on membership.

Essential skills

An excellent understanding of databases and in particular CRM systems with fine analytical skills.

High level of proficiency in using Excel

Experience of data analysis

Excellent communication skills (via email, telephone, face to face) and proven interpersonal skills.

Excellent attention to detail.

Creative mindset to help develop membership benefits and membership engagement activities.

Basic understanding of finance.

Ability to work as part of a small team and individually with a can-do attitude.

 

Desirable attributes

Experience of using website content management systems (CMS) and email marketing systems.

Experience of working in a professional membership organisation/charity.

Experience of producing reports

 

To apply for this role please send your CV

 

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

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