Membership Manager

Members Club

Basic Salary Up to £40,000 dependant on experience plus benefits including 20 days annual leave (plus 8 days bank holidays) +1 extra day off each year to celebrate your birthday, Refer a friend bonus of up to £500, Meals on duty, Discounts and perks for holidays, food, retail, and entertainment outlets, Development and progression including e-learning programmes, Death in service insurance, Statutory Pension scheme, Season ticket loan, Cycle to work scheme

Knightsbridge, Central London – 5 Days Office

Permanent, Full Time

Our client a prestigious members club in the heart of central London with a diverse and global membership of over 1,800 members is looking for a Membership Manager.

Their London Clubhouse provides a welcoming environment in the heart of Knightsbridge for members, guests, and reciprocal clubs with two restaurants, accommodation, private dining, and events for both members and the wider public.

The Membership Manager role will be to support the Club’s existing membership, assist in growing the membership base and raise the profile of the Club worldwide through events, and relationships with key stakeholders. The role provides variety and autonomy working in a small team environment

As the Membership Manager you will:

Report to the Chief Executive Officer and work closely with the sailing, finance, and house organisations to grow/support all aspects of the membership base

Provide an active link between members and the club

Support all aspects of the multi-year strategy and in particular the responsibilities assigned to the membership function

Understand and articulate the individual needs of the Club’s membership groups, recommend, develop and implement plans to, sustainably, grow key revenues categories

Maintain and develop relationships with partner organisations, reciprocal clubs, and corporate members

Utilise, or develop, your understanding of the market environment to identify membership trends and recommend plans to support the Club’s strategy

Articulate, document and develop compelling membership offers to existing and potential membership categories

Support Communication strategies to develop the profile of the globally

Work to develop on-site, virtual and remote events to engage, maintain and grow the membership

As the Membership Manager, you will have:

Ability to work as part of a small team with a can-do attitude.

Excellent communication skills (email, telephone, face to face) and proven interpersonal skills.

Creative mindset to help develop membership benefits and membership engagement activities.

An excellent understanding of CRM systems/databases and data analysis

High level of proficiency with Excel and other Microsoft Office programs

Have relevant business background demonstrating commercial awareness

Desirable attributes

Experience of using website content management systems (CMS) and email marketing systems.

Experience of producing and presenting business reports

If you think this role sounds like the perfect opportunity for you, then we’d love to hear from you!