Membership Manager

Charity Membership Body

2 Days Central London Office, 3 Days Home with some travel

Salary: Up to £40,000 plus a generous benefits package

Full-time, Permanent

My client, a large and long-established charity membership body with over 200,000 members based in London is currently recruiting for Head of Membership Services.

The  Membership Services Manager will play a crucial role in ensuring that our members receive outstanding customer service, implement membership strategic objectives to improve the member experience and journey.

Knowledge and experience of membership services, contract and relationship management, line management, development and strategic delivery experience, particularly within of charity sector would be advantageous.

Working knowledge and experience of recording, organising, and reconciling financial and customer data is key.

Key Responsibilities

Manage the relationship with external suppliers and initiate negotiations as and when required to deliver continuous improvement to the membership systems and processes

Take ownership of supplier performance and contract management and foster collaboration by using effective conflict management, problem solving, and networking skills

Support, train and inspire the Membership Services team to deliver outstanding customer service to all members

Explore and develop the customer experience in conjunction with the membership experience manager to create a cohesive and streamlined journey for members

Prepare new activity plans, business cases, change requests and progress reports

Forecast, plan and prepare the annual services budget. Monitor all expenditure against the budget, managing the regular budget control activities

Person Specification

Essential

Experience of line management and supporting a high performing team dealing with multiple demands from members

Extensive experience of delivering excellent customer service

Experience of working in an inclusive manner to ensure services provided are responsive and appropriate to all

Experience of working in a customer focused environment

Experience of working and leading membership models with knowledge in recruitment and retention journeys

Experience of recording, organising, and reconciling financial data

Experience of external account management

Desirable

Experience of processing and managing complaints from members

Experience of working with Volunteers / Members

Experience of working in a charity

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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