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Charity Membership Body
2 Days Central London Office, 3 Days Home with some travel
Salary: Up to £40,000 plus a generous benefits package
My client, a large and long-established charity membership body with over 200,000 members based in London is currently recruiting for Head of Membership Services.
The Membership Services Manager will play a crucial role in ensuring that our members receive outstanding customer service, implement membership strategic objectives to improve the member experience and journey.
Knowledge and experience of membership services, contract and relationship management, line management, development and strategic delivery experience, particularly within of charity sector would be advantageous.
Working knowledge and experience of recording, organising, and reconciling financial and customer data is key.
Manage the relationship with external suppliers and initiate negotiations as and when required to deliver continuous improvement to the membership systems and processes
Take ownership of supplier performance and contract management and foster collaboration by using effective conflict management, problem solving, and networking skills
Support, train and inspire the Membership Services team to deliver outstanding customer service to all members
Explore and develop the customer experience in conjunction with the membership experience manager to create a cohesive and streamlined journey for members
Prepare new activity plans, business cases, change requests and progress reports
Forecast, plan and prepare the annual services budget. Monitor all expenditure against the budget, managing the regular budget control activities
Experience of line management and supporting a high performing team dealing with multiple demands from members
Extensive experience of delivering excellent customer service
Experience of working in an inclusive manner to ensure services provided are responsive and appropriate to all
Experience of working in a customer focused environment
Experience of working and leading membership models with knowledge in recruitment and retention journeys
Experience of recording, organising, and reconciling financial data
Experience of external account management
Experience of processing and managing complaints from members
Experience of working with Volunteers / Members
Experience of working in a charity
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
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