Regional Membership Manager

Membership Body

Cardiff – Mixture of Office, Field and Home – Travel Throughout South Wales including Cardiff, Newport, Swansea)

Basic Salary £45,000 plus Car or Car Allowance (12%), pension scheme 12.5% employer, 5% employee contributions, life assurance cover (4 x salary), income protection, 25 days holiday, private health cover, employer support volunteering policy, flexible work arrangements policy

Permanent, Full Time

Our client a well-recognised professional membership body is currently recruiting for a Regional Membership Manager vacancy looking after 180 members across the South Wales region. Using offices in Cardiff as base. Hybrid work a mixture of office, home and in the field.

If you are a membership recruitment, membership engagement, membership development, membership retention account manager who has worked for ideally a trade association, professional body, membership body, charity, not for profit organisation we would love to hear from you.

The Role

Represent the association to recruit new Members and Associates and provide support and guidance to Member businesses within the South Wales region to achieve engagement and recruitment targets.

The Main Duties/Responsibilities

Membership Retention:

Ensure that contact is made with all Member businesses within the South Wales region at least once per year, preferably by visiting the organisation or using video or phone call to ensure they recognise the value of their association membership and are gaining maximum value from it.

Work closely with the Regional Coordinator team to ensure that South Wales events and meetings are planned, organised and delivered efficiently and effectively.

Proactively handle Member enquiries to ensure excellent service levels are maintained. This is to ensure appropriate help and support is provided across the association’s entire range of Member products and services.

Act as advisor and provide support to the Officers and the wider, ensuring that the association’s policies and objectives are outlined, supported and clarified appropriately both before and during meetings.

Provide support to the South Wales regional Branch officers and attend as many meetings as reasonably possible.

Represent the association at events and exhibitions to meet current Members and to promote the association to prospective Members and Associates.

Membership Recruitment

Identify appropriate key prospects and manage incoming enquiries and nurture these leads, to achieve good membership conversion.

Ensure all prospects are entered on SalesForce

Work closely and liaise regularly with other colleagues, in particular the Member Services teams to build effective working relationships to ensure the efficient delivery of on-boarding for all new Members.

Education/Qualifications/Experience required:

Educated to a minimum of A Level or equivalent.

Exposure to trade associations or member driven organisations is desirable, but not essential.

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.