Job title: Relationship Executive
Framework: Individual Contributor
Department: Membership Services
Reporting to: Networks & Engagement Lead
Key relationships: Membership Operations, Events, Information & Advisory Service,
Acquisitions
Salary: £29,000 to £32,000
Contract Type: Permanent
Hours: 35 hours per week (or as agreed in employment contract)
Location: 116 Pall Mall, London, SW1Y 5ED / Hybrid

About us

The Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond, where you can connect with other leaders, develop your skills and be heard. At a time when great Directors have never been more important, the IoD offers professional development, valuable connections and influence.

CONNECT – Connect with other Directors and leaders to exchange ideas, learn together, and support each other.

DEVELOP – Advance your skills and knowledge with professional development created by Directors for Directors.

INFLUENCE – Make yourself heard where it matters. The IoD is its members’ voice to Government.

 

About the Role

– Reporting to the Networks and Engagement Lead, working within the IoD Relationship team as the link between IoD members and internal departments, supporting IoD volunteers to provide activities within various member communities such as Regions and Special Interest Groups (SIGs) maximise member knowledge of, and access to, benefits.
– Assist on activities directing IoD members to benefits, encouraging the retention of existing IoD members and driving membership growth.

Key Responsibilities:

– Provide effective and frequent communication with members and volunteers, maintaining an up-to-date and in- depth knowledge of the IoD’s value proposition and related activities, products and services towards membership engagement and retention.
– Work with Membership Operations, Events, IAS and Acquisitions teams in order to maintain effective end-to-end membership acquisition and retention processes.
– Liaise regularly with assigned regional volunteers encouraging and supporting engaging member events.
– Support volunteer leadership teams for assigned special interest groups (SIGs) through meetings and presence at SIG events.
– Update and maintain membership records on the IoD CRM.
– Assist the Networks and Engagement Lead with ad-hoc tasks and projects, as required.
– Contributing to the review of all administrative processes for efficiencies and improvements.
– Undertaking any other duties which may be reasonably allocated.

 

Person Specification

Qualifications:

• Degree qualified, or alternative suitable career experience.

Knowledge:

• A general understanding of business, membership organisations and stakeholder engagement.
• Strong understanding of operational and administrative processes and procedures.
• Competency in general financial procedures.
• Awareness and understanding of GDPR rules.

Experience:

• Minimum 2 years’ experience of working within a membership
  management/customer care environment.
• Time management and prioritisation skills, including the ability to work efficiently and on own initiative in a hybrid working environment, with great attention to detail.
• Excellent customer service and engagement skills, with a desire to provide potential and existing members with a high-quality experience of the IoD.
• Experience of working with CRM systems and databases.

Skills:

• Strong interpersonal skills, able to communicate confidently and build relationship with stakeholders, members and volunteers.
• Exceptional verbal and written communication skills, able to convey messaging at all levels and across a range of media.
• Good project management, planning and organisational skills.
• Skilled in use of CRM and databases.
• Strong analytical skills.
• A high level of accuracy and attention to detail.
• Able to demonstrate the IoD’s key values of Teamwork, Leadership Agility and Respect, as well as the IoD’s core behaviours of Connect, Develop and Influence.

Attributes/ Personal Characteristics:

•  A ‘people person’ with a professional and positive attitude, passionate about building and maintaining great relationships.
• A confident communicator, able to manage a diverse range of stakeholders.
• A team player, able to work collaboratively within a team and across departments.
• An effective multitasker.
• A proactive and agile problem-solver with a focus on delivering positive returns.
• Comfortable working within a hybrid work environment (remote and
  office).

 

Benefits at IoD:

• Generous contributory pension scheme.
• Life Assurance of 4 x salary, or 8x salary if you have dependants.
• 1 x Wellbeing Day, and 2 x Corporate Social Responsibility (CSR) days.
• Christmas closure.
• Bonus Scheme
• Employee Assistance Programme
• Monthly Employee of the Month Award, and quarterly colleague nominated employee Above & Beyond Award.
• Access to Perkbox platform.
• Impressive work environment and discount in Member café, bar & restaurant.
• 25 days annual leave. Colleagues who have completed 3 years’ continuous service,
will be eligible for additional days leave, up to a maximum of 30 days annual leave.