Membership and Operations Manager

Organisation:  Faculty of Medical Leadership and Management

Full Time

Salary: £40,077

Location: London - Hybrid/Remote

Application Deadline: 27/06/2024

Website FMLM_UK Faculty of Medical Leadership and Management

Membership and Operations Manager – The Faculty of Medical Leadership and Management

London – Hybrid working

We’re seeking a creative and resourceful Membership and Operations Manager, to be responsible for overseeing and growing our membership base, alongside supporting general organisational activities.

The Faculty of Medical Leadership and Management is a charity that develops the healthcare leaders of tomorrow, and this exciting opportunity for an experienced membership professional will see the role holder get involved in all aspects of the organisation and develop our membership strategy at an exciting time of change for the Faculty.

About the role
Reporting to the Chief Operating Officer, the Membership and Operations Manager is responsible for the recruitment, engagement and retention of UK and international members and fellows and for the delivery of an exceptional member experience at every stage of their career.

The Membership and Operations Manager will devise and implement strategies to drive sustainable membership growth and enhance member satisfaction, as well as operationally maintaining the membership database and administration. They will be the primary point of contact working to foster a sense of community and support across the membership body. The Membership and Operations Manager will also work closely with the Chief Executive Officer to deliver accreditation and Appraisal and Revalidation services to the member community.

FMLM is a small but growing organisation, and the Membership and Operations Manager is required to flex between contributing at the strategic level and fulfilling operational and membership administration requirements. You’ll help to assess and mitigate operational risks, streamline processes, improve systems and enhance documentation to drive business efficiency.

This is a brilliant opportunity to shape the future of the organisation and add value to the professional lives of healthcare managers and leaders – ultimately improving the standards of care patients receive.

About you
You’ll be forward-thinking, innovative and passionate about member experience, with a proven track record of providing a high-quality membership service. You’ll know the difference between the member offer and offers to members, and have experience of developing both.

You’ll have demonstrable experience of delivering significant membership growth and impact at an organisational level, know your way around CRMs and how they contribute to effective marketing, customer relations, and/or membership development.

A commitment to equality, diversity, inclusion and belonging is a must, as is a strong commitment to customer service, and excellent communication skills. You’ll enjoy working with stakeholders at all levels and thrive on network building.

You’ll be a self-starter who enjoys problem-solving and pre-empting issues. You’ll be able to manage multiple and conflicting priorities, often to tight deadlines, and have excellent attention to detail.

A full person specification and job description can be found on our website.

About us
FMLM is the UK’s professional home for clinical leadership. We are a charity and a membership organisation. We are also a General Medical Council (GMC) approved Designated Body. Our primary objective is to raise the standard of patient care by improving healthcare leadership via support, development and advocacy. Our evidence base and professional standards represent peer-reviewed ‘best practice’ for NHS and non-NHS healthcare delivery organisations.

As well as being a charity, we also have a trading arm – FMLM Applied – which designs and delivers leadership development programmes for healthcare organisations.

Worldwide, healthcare systems are under pressure and healthcare leaders are responsible for making decisions that have a significant impact on patient care and on the healthcare workforce. FMLM is ideally placed to help clinical leaders meet these challenges.

This is a pivotal time for FMLM, with new strategies being developed for growth and impact, and a real desire to improve our services and offer for members.

FMLM is a proud member of the UK Health Alliance on Climate Change.

What we offer
In return, you’ll get to work with an enthusiastic and dedicated team, as well as some of the health sector’s current and future leaders, and get the chance to shape the role, make your mark and grow in an organisation that develops people into leaders.

This is a permanent role at 35 hours a week, offering 29 days annual leave with hybrid working,

FMLM is based in Central London. Hybrid working arrangements are in place, with the current expectation that the post-holder will be in attendance in the office once a month as a minimum.

Salary: £40,077

How to apply
To apply, please submit your CV and a cover letter of no more than two pages, outlining your experience and suitability for the role.

Closing date: 27/06/2024 midday

Interviews: 8 or 10 July (In person, Central London).

Please note that we are unable to respond to any applications received after the closing date.

FMLM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to welcoming a dedicated and talented Membership and Operations Manager to our team!

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