Membership and Registration Manager

Organisation:  Chartered Institution of Building Services Engineers

Full Time

Salary: £45,000

Location: London (hybrid)

Application Deadline: 28/05/2024

  • Full Time
  • London (hybrid)
  • 45,000 GBP / Year
  • Salary: £45,000

Website Chartered Institution of Building Services Engineers

About CIBSE
The Chartered Institution of Building Services Engineers (CIBSE) is a pioneer in responding to the threat of climate change. We support engineers in finding innovative ways to make buildings perform for individuals, the community and the planet. As a leading professional engineering institution, CIBSE has over 21,000 members across 95 countries.

Our membership is diverse and comprises a broad range of specialisms. CIBSE consults the government on construction, engineering, and sustainability, providing the resources needed to meet net zero targets in the UK, Europe and worldwide. We are committed to supporting engineers and the vital role they play in creating a safe, sustainable future.

What CIBSE offers you

• Core holidays (25 days increasing to 27 days with length of service plus Bank Holidays for full-time employees, pro-rated for part-time employees),
• Contributory pension scheme
• Family friendly leave
• 3 x paid volunteering days
• Annual travel season ticket loan
• Cycle to Work Scheme
• Life Assurance
• Private Medical Insurance
• Cash Plan – cash back for routine healthcare treatments
• Shopping portal, rewards programme, and gym discounts
• Support and wellbeing service which includes 24/7 online GP, second medical opinion, mental health support service and more

About the role

The Membership & Registration Manager will be responsible for the effective delivery of the Membership & Registration Department’s application processes and procedures, supporting the Institution’s growth targets and adherence to the Institution’s Engineering Council licence requirements.

What you will be doing

Reporting to the Head of Membership & Registration, this role has four direct reports, one Membership Coordinator, two Membership Executives and a Senior Membership & Qualifications Officer.

This role requires a high level of management skill and attention to detail and will suit someone proactive with the ability to analyse, solve and implement solutions.
You will join a friendly membership team (21 team members) who support each other to achieve CIBSE’s goals.

Line manage four staff responsible for customer service, processing applications, arranging membership interviews and abiding by the regulations of the Engineering Council.
Manage the customer journey from enquiry and application through to membership/registration. Work with the team to implement process improvement.
Manage the Appeals Process and Internal audit.
Monitor and maintain compliance with the Engineering Council’s Regulations for Registration. Respond to queries from the Engineering Council as necessary.
Manage, in conjunction with the Head of Membership & Registration, the five-year Engineering Council Licence Audit and risk assessment reports.
Recruit, monitor performance and train CIBSE Interviewers, run refresher training and standardisation events.
Manage CIBSE’s Members & Registration Panel (M&R), including working closely with the Chair of the Panel.
Produce reports and statistics on application figures and trends.
Provide cover for team members as required to maintain service standards and response times.
Monitor International Agreements and ensure compliance.
Support the Head of Membership & Registration, attend and deputise at Engineering Council Meetings as required.
Represent the institution at various external events as required.

About you
You are a highly organised manager, use initiative and are full of ideas.
You are resourceful and know how to find information and solve issues.
You are keen to use data to improve and achieve impactful outcomes.
You speak with confidence and provide advice with authority.
You are a team player with strong interpersonal and collaboration skills.

Essential Knowledge/Skills
Experience of line-management
Experience working in a customer-focused environment, dealing with enquiries with tact and diplomacy
Ability to work to tight deadlines with good personal organisation and time management skills
Experience in compliance with a regulatory body
Excellent verbal and written skills
Excellent attention to detail
Experience using membership databases and office packages including Excel, Word and MS Outlook, MS Teams.
Self-motivated, able to work independently and use own initiative.

Desirable
Experience working with the Engineering Council
Experience working in a professional membership body
Experience working with volunteers and committees
An understanding of higher and further education qualifications
Experience working with Salesforce.com

Application Deadline: Tuesday 28 May, interviews w/c Monday 3 June.
Email CV and Cover Letter to careers@cibse.org

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