Membership Coordinator

Organisation:  Chartered Institution of Building Services Engineers

Full Time

Salary: £30000

Location: London - hybrid

Application Deadline: 23/03/2023

Website Chartered Institution of Building Services Engineers

What you will be doing

This is a significant role within the Membership Team, reporting into the Senior End Point Assessment Manager. This role will ensure that the End Point Assessment (EPA) processes run smoothly and successfully from application through to interview, and coordinate its associated internal quality assurance activities. CIBSE’s EPA is regulated by Ofqual and this role is integral to protecting compliance and ensuring all regulatory requirements are met. You will be joining a large, friendly membership team who support each other to achieve CIBSE’s goals.

·       Process all applications within set timeframes and ensure all information required is provided by candidates.

·       Ensure candidates’ assessments are uploaded to set deadlines.

·       Arrange and manage the scheduling for all EPA Interviews.

·       Liaise with EPA assessors and candidates to schedule timing of interviews.

·       Set up of Teams meetings for all the

·        assessors, ensuring applicants and interviewers are provided with the Teams invite.

·       Ensure assessors have returned grading forms and that these are added to the application on completion of interview.

·       Update the database to ensure applications are ready to be reviewed and approved during periodic Panel meetings

·       Proactively look at ways to improve the process for application and arranging interviews.

·       Coordinate EPA’s internal quality assurance, arranging moderators to observe at least 10% of interviews and providing timely feedback to the assessors and Senior EPA Team.

·       Assist and contribute to periodic assessor debrief and best practice meetings, to explore feedback and identify best practice improvements for assessors and CIBSE

About you

·       You will be the first point of contact for applicants and EPA assessors and will be confident in providing guidance and advice via phone and email.

·       You are a highly organised and self-motivated.

·       You have keen attention to detail.

·       You are resourceful and know how to find information, solve issues, answer questions, reach people and be flexible.

·       You speak with confidence and professionally.

·       You are a team player with strong interpersonal and collaboration skills.

·       A professional manner is required as you will also be dealing with senior members of the institution.  This role requires a high level of self-motivation and attention to detail and will suit someone who is proactive and confident in communicating with a range of stakeholders.

Essential Knowledge/Skills

·       Experience of working in a customer focused environment, dealing with enquiries with tact and diplomacy

·       Ability to work to tight deadlines with good personal organisation and time management skills

·       Excellent verbal and written skills

·       Excellent attention to detail

·       Experience of using membership database and office packages including Excel, Word and MS Outlook, MS Teams.

·       Self-motivated, able to work independently and use own initiative.

Experience of giving accurate advice via telephone and email


·       Experience of working in a professional membership body

·       Experience of working with volunteers and committees

·       An understanding of higher and further education qualifications

·       Experience working with


The Chartered Institution of Building Services Engineers (CIBSE) is a pioneer in responding to the threat of climate change. We support engineers in finding innovative ways to make buildings perform for individuals, the community and the planet. As a leading professional engineering institution, CIBSE has over 20,000 members across 95 countries.

Our membership is diverse and comprises a broad range of specialisms. CIBSE consults the government on construction, engineering, and sustainability, providing the resources needed to meet net zero targets in the UK, Europe and worldwide. We are committed to supporting engineers and the vital role they play in creating a safe, sustainable future.

What CIBSE offers you

·       Core holidays (25 days increasing to 27 days with length of service plus Bank Holidays for full-time employees, pro-rated for part-time employees),

·       Contributory pension scheme

Family friendly leave
3 x paid volunteering days
Annual travel season ticket loan
·       Cycle to Work Scheme

Life Assurance
Private Medical Insurance
Cash Plan – cash back for routine healthcare treatments
Shopping portal, rewards programme, and gym discounts
Support and wellbeing service   which includes 24/7 online GP, second medical opinion, mental health support service and more
About End Point Assessment

The End Point Assessment is a nationally recognised qualification and is the final exam completed at the conclusion of an apprenticeship. CIBSE is a registered End Point Assessment Organisation for four apprenticeship standards within the building services engineering industry.

Application Process

To apply for the role please send a copy of your CV plus a covering letter outlining how you feel you would be a great fit for the role to

The deadline for all applications is Friday 24th March 2023.

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