Job Seniority: Administrator
Job Function: Administration
CJAM is a multi-disciplinary, specialist association management company with expertise in administration, digital marketing, PR and association financial management. CJAM is established as a reputable and high-quality association management company, currently servicing diverse, exciting and multi-national clients and projects. We are passionate about member engagement and communications, and as part of a busy, fun and dynamic team, the Association Account Manager is critical to ensuring all members’ experience of their association is positive and the benefits and services provided are communicated effectively to both prospective and current members.
The Association Account Manager will also work closely with the marketing and PR department, with opportunity to inspire and influence national digital campaigns, press outreach and identify opportunities within the client’s industry and beyond.
The success and satisfaction of our clients and their members is at the heart of everything we do. Which is why our staff are incredibly important to us. Which is why we continue to invest in ambitious and talented individuals, and in turn provide ongoing training, support and additional professional and personal benefits. These include a competitive salary, with on-going review, private medical insurance, 25 days’ holiday per year and ongoing training On-site parking is provided free of charge.
Key Responsibilities and Accountabilities
Being the main point of contact for membership enquiries including joining, renewals, cancellations, benefits and services
Attending meetings and take minutes in person and via conference call
Overseeing existing membership services and the development of new services to improve the membership offer
Managing the CRM including system administration, data entry and reporting
Managing the membership subscription fee process including renewals
Coordinating membership mailings and support social media activity to engage current and prospective members
Organising and coordinating events and conferences
Collating material and distributing member communications including announcements and newsletters
Liaising with other teams including Finance and PR to ensure a strong and robust in house operation
Updating and monitoring websites and liaising with marketing and web team about updates and relevant announcements
Identifying opportunities to promote membership, through online and external events and collaborations with stakeholders
The successful candidate may be required to travel within the UK and Europe in accordance with the needs of their account.
The Ideal Candidate:
At least two years’ experience within a busy administration environment
You will be comfortable communicating with stakeholders from a variety of professional and cultural backgrounds and with broad variations in seniority, and you will have excellent verbal and written communication skills;
You are comfortable working in teams and have well-developed interpersonal skills;
You must be able to work independently, follow instructions, problem solve and manage your workload.
You should be willing to travel internationally, should your work demand it.
In return, the right candidate will benefit from a relaxed, creative and friendly working environment, with the opportunity to develop and learn specific skills in their areas of interest. Working with the senior management team, the candidate will be given opportunity to take ownership of clients.
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