Supporter Development Officer (Memberships)

Organisation:  British Trust for Ornithology

Full Time

Salary: £30,135.00

Location: Hybrid/Thetford

Application Deadline: 24/06/2024

  • Full Time
  • Hybrid/Thetford
  • 30,135.00 GBP / Year
  • Salary: £30,135.00

Website _bto British Trust for Ornithology

Supporter Development Officer (Memberships)
Location: Thetford
Full time, Permanent
£30,135 per annum + 11% employer pension contribution


The British Trust for Ornithology is seeking a confident and creative individual with experience in marketing and engagement to work in the BTO’s Engagement team. The postholder will help to promote the work of BTO to the wider public and develop our engagement with existing supporters; driving membership recruitment and enhancing the member experience in consultation with the Head of Engagement.

The successful applicant will have proven excellent written and personal communication skills, experience successfully organising public engagement events, and a good knowledge of British garden birds and wildlife.

This position is based at our HQ in Thetford, Norfolk, although you will be able to work from home part of the time on a hybrid working regime and flexible start and finish times can also be accommodated to ensure a flexible work-life balance.

You can read the full role description by clicking on the role description under ‘supporting documents’ in the job details on our careers page. Please contact us if you are not sure if you meet all the criteria for the role and would like to discuss the role in more detail.

BTO helps to secure the future for birds and nature, using our science, monitoring and data to inform good environmental decisions, inspiring others with the wonder of birds and empowering them to work with us. Our priority is to make a positive impact for birds, using our strong and objective science in partnership with others. We strive to work sustainably and to welcome everyone.

Our values: We are evidence-led, inclusive, collaborative and empowering.

Birds Science People; it is a powerful combination – will you be part of it?


  • £30,135 per annum
  • Annual leave entitlement on starting is 25 days plus bank holidays (pro rata if part time).
  • Paid ‘journey days’ (up to 2 days) to staff who travel on holiday by land or sea instead of flying.
  • Life assurance (four times salary)
  • 11% employer pension contribution
  • Employee Assistance Programme offering help and advice to staff and their families on matters related to bereavement, wellbeing, finances, relationships, family and more. This includes a number of free counselling sessions if they are needed.
  • Enhanced sick pay
  • Enhanced Family leave- Maternity, Adoption, and Shared Parental Leave, 12 weeks at full pay.
  • Paternity and Partner leave, 4 weeks at full pay.
  • Retail discounts
  • Cycle to work scheme- spread the cost of purchasing a new bike and save money
  • Discounts on: BTO books, Bird care from Vine House Farm (10% discount on orders placed on the website) and Opticron (30% off)
  • Free access to BTO training courses
  • Flexible working- A combination of home and office working and flexible start and finish times (where this meets business needs)
  • Free eye tests and a contribution of £49 towards prescription glasses for VDU use only.
  • Free car parking
  • Effective job evaluation policy that recognises where staff increase their level of responsibility over time
  • Coaching and mentoring scheme
    Staff groups and forums- First Aiders and mental health first aiders, Coaching and mentoring,
  • Diversity working, Sustainability and Natural Working, Becoming Inclusive, and our staff group creating a positive and welcoming culture to work in.
  • Commitment to creating an inclusive environment
  • Commitment to sustainability

Closing date for receipt of applications is Sunday 23rd June, 23:59 and Interviews will be held on Wednesday 03 July.

If you have any questions, please contact

If you have a disability or long-term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether a reasonable adjustment could be made.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

We recognise that candidates from minority ethnic groups are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a minority ethnic background, you’ll be guaranteed a first stage interview.

Charity No. 216652 (E&W); SC039193 (Scotland)