CPD and Events Assistant

Application deadline: 16/11/20

Website _bcla British Contact Lens Association

Job Seniority: Administrator
Job Function: CPD/Training

An opportunity to join a small team, in the not for profit/membership association sector within the optical profession. We need a CPD and Events Assistant with a positive attitude and strong attention to detail. As someone regularly supporting queries and onsite/online events, a passion for customer service excellence is essential. An interest in supporting high quality educational activities is critical.

The successful candidate will be friendly and a confident communicator. This vacancy will give the successful candidate the opportunity to work within a cohesive, determined team! Your key responsibility will be to support the Association’s active programme of education within the optometric profession.

Reporting to: CPD and Events Manager

Contract: 22.5hrs/week (initially one year FTC with possibility to extend)

Location: initially working remotely; then a remote working arrangement with occasional team meeting days in London/South East.

Key responsibilities:

·        Provide administrative support and management of digital learning activities

·        Support the development and delivery of events

·        Provide support and advice to queries relating to all elements of the learning programme

·        Work with the course committees to deliver examinable elements of courses

·        Provide advice and insights into the uptake and use of digital learning activities

For more detailed information about the role, refer to the job description.

 

You need to:

·        Be highly organised and able to plan, prioritise and deliver all tasks

·        Be enthusiastic, positive and proactive

·        Have a can-do attitude and willingness to get involved beyond the job description

·        Be an excellent communicator who can articulate the value of BCLA’s products and services

·        Be customer-focused in the delivery of all services and support

·        Be able to collaborate with a small team of various disciplines or work independently as required

You will have:

·        A methodical and disciplined approach to processes and systems-based tasks

·        The ability to synthesise and respond to the needs of service users (i.e. candidates and delegates)

·        Strong interpersonal and communications skills, written and verbal including a good telephone manner

·        A strong technical aptitude with experience in IT software, LMSs and (ideally) CRMs

·        An understanding of financial and payment processes etc

·        Excellent organisational skills with the ability to manage own workload despite conflicting priorities and tight deadlines

·        Excellent attention to detail

·        A passion for improvement and high quality outcomes

For queries or to apply for the role, please submit a CV and a brief covering letter to events@bcla.org.uk

Application deadline: 16/12/2020 (although early submissions are encouraged; if a suitable candidate is found before this date, the vacancy will close)

CPD and Events Assistant Job Description

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