Job Seniority: Manager
Job Function: Management
Membership Manager – £35K – £40K
(Full Time or 4 days per week considered)
1 year FTC initially
Incredible opportunity to take stewardship of one of London’s leading learned societies membership during a period of increased engagement and strategic development. With an established member base and the potential to develop and expand the member experience as well as map the journey of affiliated contacts, the successful candidate will have freedom to steer and develop this stand-alone role into a fulfilling and rewarding one.
Who are we looking for?
An experienced Membership Manager who will help us improve the retention of our existing members and to encourage other supporters into our membership programme, by developing and implementing new and creative strategies for a wide variety of audiences.
The role will also lead on the development and implementation of membership journey programmes to ensure our members receive top quality service from the Society and that membership retention and recruitment initiatives are undertaken with efficiency, energy and effectiveness.
The Membership Manager will also play a crucial role ensuring we’re promoting the Society, and membership of it, to our members and other supporters. You would be the first point of contact for our members and so must be professional, a sound communicator and efficient.
Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey, developing new marketing products and materials for recruiting and retaining members where necessary.
The successful applicant will have significant Membership management experience within a relevant charity or learned society setting and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.
What will your new role comprise of?
Taking the lead on developing and implementing retention and recruitment strategies for members, including establishing plans and targets
To analyse, identify and develop plans to optimize member journeys, and for others involved in our work
To work with the team to select and migrate data to a new CRM, and to oversee the use of the CRM once it’s in place
To cultivate strong relationships with members, understanding their unique needs, to provide tailored experiences
Establish and maintain systems to report and evaluate our membership retention and recruitment, with key drivers, for the team, CEO and the Board
Deal with enquiries from current/prospective members in a professional, timely manner, with clear service targets
Develop marketing activities that could improve membership value and take-up
Lead the implementation of new initiatives for increasing membership
Work with Finance Manager to ensure membership subscription payments, and renewals are processed efficiently and effectively, and evaluate ease of access for members
Be main point of contact with OUP around ensuring members receive online and print journals in a timely way, sharing information around subscriptions and renewals, and reconciling payments relating to this
Develop and implement recruitment and retention strategies and plans
Be responsible for the CRM by the team, ensuring there are clear guidelines produced and maintained for its use
Working with the team to identify and implement a new CRM system
Implement new initiatives for increasing membership from warm and cold contacts and reducing attrition
Establish systems to evaluate changes in membership and to formulate plans to keep the CEO and Board up to date
What skills and attributes will you need?
At least 3 years experience of working in a membership role within a learned society or membership organisation
Working in international development or global health is desirable
Proven experience of developing and delivering successful membership programmes, that have increased recruitment and demonstrably reduced attrition
Experience of creating compelling messages to different audiences
Highly organised, with ability to self-plan and prioritise workloads
Ability to communicate technical details to non-technical people
Knowledge of how to optimize a CRM for membership retention and recruitment
An understanding of current and emerging membership and marketing trends
A solid understanding of relationship building and how to create a compelling membership journey
Excellent oral, copywriting and communication skills
Highly developed interpersonal skills including, communication, influencing and collaboration
Ability to understand how membership programmes works alongside digital and marketing campaigns
Effective decision-making skills
Self-starter, able to work proactively
A passion for and commitment to the work of RSTMH
A good understanding of the analytical methods used to increase engagement from members
Ability to think ahead – anticipate and solve problems before they arise
High degree of integrity and professional credibility
Good team player, with an understanding of the challenges of working in a small team
Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
Please send your cv and a covering letter demonstrating how you meet the person specification to Francesca.Lord@Huntress.co.uk by 5pm 16th October 2017