Director of Member Engagement

  • Full Time
  • London
  • Salary: £Competitive salary

Website Huntress

Job Seniority: Head of Department
Job Function: Member Services

Director of Member Engagement

We are very excited to be working with an industry-leading organisation based in the heart of central London to recruit their new Director of Member Engagement. This is a very key appointment, responsible for directing the membership recruitment, retention and member engagement activities of the organisation.

Key responsibilities:

  • Implement a member engagement strategy and make recommendations for further actions to drive member recruitment, retention, and engagement
  • Increase member connection and commitment, and ensuring the member experience is consistent, integrated and aligned with our goals.
  • In particular increase membership engagement and retention in the regions and be responsible for directly managing our relationship with key members.
  • Establish, plan and implement strategies to meet membership growth goals and establish metrics to measure impact of membership activities.
  • Seek and analyse member feedback (e.g. through annual survey) and devise appropriate responses in ways  which are effective, user-friendly and reflect the ethos and aims of the organisation
  • Work with the External Affairs Director to grow member engagement and channels of communication with members, building on existing networks and activities across the organisation

Experience:

  • Senior experience in business development
  • Strategic and transactional implementation
  • Able to operate and inspire confidence at Board level
  • Able to build relationships effectively with a wide range of people
  • Excellent written and verbal communication
  • Able to work collaboratively and on own initiative
  • Able to think strategically and to create strategies
  • Excellent organisational skills and attention to detail
  • Commercial and financial awareness
  • Able to deal with a variety of different pressures and activities at the same time
  • Proven people management skills

If you are an experienced Membership strategy leader, with a hands-on approach, we would welcome an opportunity to speak with you, so please apply today.

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