CRM Digital Project Manager

  • Full Time
  • London
  • Salary: £30,000 - 40,000
Application deadline: 7th May 2018

Website huntermerrifield Hunter Merrifield

Placing Membership and Engagement Professionals first

Job Seniority: Function Specialist
Job Function: IT/Web

CRM /CMS Digital Project Manager

(£30K to £40K depending on experience pro-rata, P/T)


Job Purpose

The Institute are embarking upon a digital transformation programme that will revolutionise how the organisation works and interacts with members and stakeholders and the role of CRM/CMS Digital Project Manager will be key to the successful delivery of this exciting project.

The post holder will be responsible for the successful implementation/configuration and delivery of the new CRM/CMS system and web portal

The CRM/CMS Digital Project Manager will work closely with all areas of the organisation to understand requirements and liaise with key stakeholders/suppliers and developers to deliver the organisation’s digital goals.



Responsible to
Reporting to Program Manager

Key Responsibilities

To be an integral part of the CRM/CMS project implementation team ensuring that new functionality is fully maximised.
Responsible for contributing to overall CRM/CMS project objectives, specifically the identified business requirements and hence the functionality deliverables.
Analyse, process map and quality assure current/proposed future internal processes and external member journeys ensuring the processes are fully documented and tested
Support the configuration of the web portal, the new business processes and define and be responsible for user acceptance testing (UAT) of overall solution.
Deliver appropriate CRM/CMS reporting capability to enable the organisation to take a knowledge-led approach.
Document and cascade the new business processes/systems and ways of working to key internal stakeholders/staff members.
Work on data cleansing and consider data segmentation for both the website and new CRM/CMS to maximise reporting and communications.
Support the delivery team on data migration relating to membership activities.
Implement GDPR compliant processes.
As a super-user of the new systems, support roll-out of training to end users

Person Specification

Essential Skills, Experience & Knowledge

Minimum of 5 years’ experience of managing business processes in a membership organisation
Proven design and implementation of good practice membership organisation business processes
Successful implementation and configuration of CRM/CMS technologies within a membership organisation as ‘product owner’ and ‘super-user’
Working knowledge of DPA and GDPR
Excellent communication, engagement and stakeholder management skills and a real team player
Self-starter and proven ability to deliver against milestones
Desirable Skills, Experience & Knowledge

Line management experience
International work experience
Experience within Third Sector
Behaviours valued in this role:

Tenacity to see a job through to completion
Respect for the views of others
Ambition to inspire high quality output
Tolerance for, and ability to handle, detail.
Honesty & integrity to build the trust of colleagues
Application Process

To apply for this role please submit a copy of your Curriculum Vitae (CV)

You must sign in to apply for this position.

You can apply to this job and others using your online CV. Click the link below to submit your online CV and email your application to this employer.