Head of Supporter Insight and Innovation

Application deadline: 08/05/2018

Website huntermerrifield Hunter Merrifield

Placing Membership and Engagement Professionals first

Job Seniority: Head of Department
Job Function: Communications/Marketing

We are working with an incredible charity who are forming an exciting, new Supporter Innovation and Insight team within the Donor Engagement team. This role will lead the team to gain greater understanding of  supporters, event participants and corporate partners – enabling them (and you!) to build inspiring products, offerings and communications to attract new support and grow existing supporter loyalty.

Reporting to the Assistant Director for Donor Engagement, you will collaborate with colleagues across the organisation to define, drive, build and advise on the priorities for our donor engagement roadmap. Your experience will support teams in Donor Engagement to deliver improvements and initiatives at pace and aligned with business priorities and supporter expectations.

You are a confident senior leader, not necessarily from a charity background, who thrives on leading supporter experience best practice and will understand what is needed to put supporters’ needs at the heart of fundraising decision making. You have the ability to lead the supporter experience agenda and engage stakeholders in how they can make a difference to grow and diversify our income in a sustainable way.

This is a wonderful role where your creativity and insight will have a far reaching impact and allow this organisation to provide a wonderful service with far reaching impact!

Deadline is the 8th May so please don’t delay!

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