Cochrane exists so that healthcare decisions get better.
Job Seniority: Manager
Job Function: Member Services
This role is an exciting opportunity to join Cochrane’s Membership, Learning and Support Services team to make a difference in the field of healthcare decision-making worldwide.
Cochrane is a global, independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of making vast amounts of research evidence useful for informing decisions about health. We do this by synthesizing research findings to produce the best available evidence on what can work, what might harm and where more research is needed. Our work is recognized as the international gold standard for high-quality, trusted information.
We have recently launched our membership scheme which included the implementation of a CRM (SugarCRM) and we now need to incrementally develop our membership offering and build the role that CRM data has in informing decision-making internally. The Membership CRM Manager will play a key role in our team by bringing technical skills and experience in CRM to our team alongside experience of running a membership scheme.
The successful candidate will have:
Extensive knowledge of CRM, including experience of using SugarCRM, preferably in a membership setting.
Experience of managing a membership scheme.
Experience in advanced CRM system administration skills and experience of developing CRM reporting to meet business needs.
Experience with software and systems related to customer service (e.g., Jira, Fogbugz); email marketing (e.g., Mailchimp); website content management systems (e.g., Drupal).
Knowledge of data protection requirements related to a CRM system; in particular, how that affects communications.
Experience in providing excellent customer service, training and support to others, including good attention to detail to ensure that users are always receiving accurate information.
Excellent interpersonal and communication skills (both verbal and written), including experience in communicating technical content, and working with people from a variety of cultural and linguistic backgrounds and being able to tailor communications accordingly.
Project management skills and experience of managing external suppliers.
Ability to solve creatively problems based on prior experience and knowledge of the systems and products.
Self-motivated and results-oriented, with excellent organisation and time management skills, including the ability to work to deadlines under limited supervision.
Familiarity with and commitment to Cochrane’s mission and values.
This role would ideally be located in our Cochrane Central Executive Team office in London, UK; however a flexible location would be possible for the right candidate.
If you would like to apply for this position, please send a CV along with a supporting statement to firstname.lastname@example.org with “Membership CRM Manager” in the subject line. The supporting statement should indicate why you are applying for the post, and how far you meet the requirements for the post outlined in the job description, using specific examples. List your experience, achievements, knowledge, personal qualities, and skills which you feel are relevant to the post.
For further information, please contact the HR team for a copy of the full job description via email@example.com.
Deadline for applications: 16 March 2018 (12 midnight GMT)
Interviews to be held w/c 26th March 2018
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